Reliable administrative support that gives you back time — and peace of mind.
Running a business alone means wearing every hat — including the ones that pull you away from the work you actually started your business to do. That's where I come in.
I bring nearly two decades of experience managing the details that keep organizations running: managing client and vendor relationships, overseeing budgets and accounts, guiding people through complex processes with patience and follow-through, and coordinating logistics across international programs and teams. I've worked as a director, an office manager, a sales support specialist, an international program coordinator — and more — which means I don't just check tasks off a list, I understand how the pieces fit together.
I'm bilingual in Spanish and bring a steady, relationship-first approach to every client I work with.
My goal is simple: you won't have to follow up twice, wonder if something got done, or keep track of every moving piece. That's the kind of support I aim to provide — steady, dependable, and out of your way.
Whether I'm communicating with your clients, coordinating with vendors, or organizing your backend, my goal is always the same: represent your business with professionalism and care.
Keep your inbox at zero and your calendar conflict-free, without checking either one yourself.
Welcome new clients with polish — intake forms, scheduling, and follow-up handled start to finish.
Contracts, invoices, client records — organized and easy to find, every time.
Invoice tracking, expense organization, and prep work to make tax season painless.
Keep launches, programs, and multi-step projects moving, with someone tracking the details.
A dedicated partner who knows your business well enough to anticipate what's next.
Built around hours of flexible support, not a fixed checklist — however you use your hours, the work is always tailored to what your business needs that month.
Light, steady admin support
A flexible block of hours to use however your business needs it most — inbox, calendar, correspondence, or anything else on your plate.
Consistent, growing support
More monthly capacity for businesses with regular, ongoing admin needs, plus priority scheduling for your requests.
Near-full admin coverage
Near-full monthly coverage, with priority turnaround and a monthly strategy check-in to keep support aligned with what's changing.
We'll talk through what's taking up your time and what you actually want off your plate.
Choose the retainer that fits, or we'll build a custom plan together.
Once we're set up, you focus on your clients. I'll handle the rest.
"I believe good administrative support creates calm, not more work."— Kathleen, Founder of Lumen Admin Co.
Mostly async, through whatever works best for you — email, Slack, or a quick call when something needs more back-and-forth. We'll set expectations for response times during onboarding so you always know when to expect an update.
No problem. Hours beyond your package are billed at $45/hr, or if you're consistently needing more, we can talk about moving you into a bigger package — including custom packages for businesses needing 40, 60+ hours a month.
In most cases, yes. I work within the tools you're already using rather than asking you to switch systems — we'll cover your specific setup during onboarding to confirm.
Retainers are built to flex. If what you need shifts month to month, just let me know — we'll adjust where your hours go without starting the relationship over.
Primarily small business owners — coaches, consultants, solo entrepreneurs, and other service-based businesses who need dependable admin support but aren't ready (or don't want) to hire in-house.
Yes. Client-facing tasks like onboarding, scheduling, and correspondence are part of what I offer — always in your voice and to your standards.
Unused hours don't roll over month to month, so retainers are priced to reflect the hours actually reserved for you. If you're consistently using fewer hours than your package includes, let's talk about right-sizing your plan.
Response times are part of what we'll set during onboarding, based on your package and needs — but you'll always know what to expect, so you're never left wondering.